Liberata achieves customer service excellence
Liberata is pleased to announce that, in partnership with Pendle Borough Council to provide customer service to the community, the Company has achieved excellent results in a recent customer satisfaction survey. When asked how well the council performed across 10 aspects of its customer service, over 96% of its customers gave the highest possible rating of “Very Satisfied”.
Kevin Mackay, Liberata’s Contract Director for the Northern Region, said: “This outstanding result is a testament to our expertise and dedication in providing first class customer service”.
Liberata has 37 years of experience in delivering high quality customer services for local government, employing 400 customer service professionals across the UK, who receive over 4.5 million calls every year.